Knowledge base · practical guide
Printer offline: what does it mean and what can you try?
“Offline” does not always mean the printer is broken. A network connection, stuck print job or Windows setting may be responsible.
Quick checks
- Confirm the printer is powered on and shows no error light.
- Check that the printer and computer use the same network.
- Look for a stuck job in the print queue.
Common causes
- The printer joined a different Wi-Fi network.
- An old print job is blocking the queue.
- Windows selected a different default printer or has a driver issue.
Try this order
- Restart the printer and computer, then check the queue.
- Select the correct printer again in Windows.
- If it keeps returning offline, have the network and printer setup checked.