Frequently asked questions
A quick overview of how appointments, prices and repairs work.
Do you speak English?
Yes. We can explain the problem, options and estimate in English.
Do I need an appointment?
Yes. Visits are by appointment so we can reserve time for your device.
Do you repair laptops and desktop PCs?
Yes, we work on laptops, desktops and common Windows issues.
Do I get a price before work starts?
We explain the expected work and cost before starting. We only continue after approval.
Are parts included in the price?
Only when the service says so. Labour prices usually exclude the part itself.
Can you help students?
Yes. Students can use our English student support page and may qualify for a labour discount with a valid student card.
Can you recover my files?
We can discuss simple data recovery and data transfer. Success is never guaranteed.
Can you help remotely?
Yes, for suitable software and account issues. Some faults require the device in person.
Do you offer home visits?
Yes, home support is available in Enschede and the surrounding Twente area.
How do I start a repair?
Use the repair portal, WhatsApp, email or phone and tell us the brand, model and symptoms.