Knowledge base · practical guide
Wi-Fi keeps dropping: where should you start?
Unstable Wi-Fi can come from the router, distance, interference or one device. First find out whether other devices have the same problem.
Start with these questions
- Does Wi-Fi drop on every device or only one laptop?
- Does it happen mainly in one room or far from the router?
- Did a router restart change anything?
Common causes
- Walls and distance can weaken the signal.
- Wireless interference or a busy channel can affect stability.
- A laptop network adapter, driver, modem or provider connection may be involved.
Safe first checks
- Test close to the router.
- Restart the modem and router, then reconnect the device.
- If only one device has trouble, check its adapter and driver. If the whole home is affected, check the router or connection.