Should the device be included or is the problem at home?
A malfunction with your home network or printer cannot always be assessed with just a laptop in the workshop. Therefore, write down whether other devices at home have the same problem. For example, does the internet work on your phone but not on the laptop? That information helps to define the need for help.
In case of visible damage, failure or a device that no longer starts, we discuss whether research in Enschede is necessary. Send in advance make, model and a description. Remote help or location is first tuned; an application is not yet a confirmed appointment.
So you choose a suitable follow-up step
Wifi's breaking up.
Tell me on which devices this happens and if it only plays in one place in the house.
Discuss Wi-Fi issues →Printer not working
Specify printer model, error message and whether the connection runs via cable or Wi-Fi.
Consultation on printer help →Configure Software or Email
Specify which program you are using and what you are trying to do, without login details.
Remote help →Preparing without unnecessary transport
- Describe whether the problem always occurs or only at home.
- Note which other devices or accessories are involved in the malfunction.
- Ask in advance what to bring when we arrange a visit in Enschede.
- Please indicate if you can't drop by; pick up will be discussed separately.
Visit and delivery
Visits to Sladenhuishoek 52 in Enschede are by appointment. For help in Hengelo, we first agree on the options, costs and scheduling. We do not promise a fixed time slot or travel time based solely on where you live.
Request pickup → · Contact and route →
Frequently asked questions
Can I walk into Hengelo somewhere?
No, our visitor location is in Enschede and only by appointment. First discuss whether you should come by or that any other form of help fits better.
Should I bring my router or printer?
Not without consultation. Some problems are related to the connection at home. First, tell me what you have and what goes wrong.