First the model and the damage in the picture
For screen, keyboard or charging problems, the brand name alone is usually not enough. The full model number helps identify the correct version. You can often find it on a sticker underneath the device or in the system information. If you cannot find it, tell us what you do know.
A photo of visible damage and a description of what preceded it help with the initial consultation. Do not share any personal documents or data on the screen. A photo does not replace an investigation and is not yet a definitive quotation.
Describe the complaint as concrete as possible
Damage to screen or enclosure
Tell me where the damage is and if the laptop is still on.
Screen repair →Keys not working
Note whether it is one key or multiple keys and when it started.
Keyboard problems →Important files on the laptop
Tell me if you can still log in and if you have a backup copy.
Discuss backup →Before you bring your laptop
- Write down the complete model and the nature of the damage.
- Tell me if there was any fluid, a fall, or any previous repair.
- Take the charger when we agree.
- Make a backup where possible and notify files that should be kept.
Visit and delivery
We agree in advance whether and when you bring the laptop to Sladenhuishoek 52 in Enschede. If you do not want to drop by from Oldenzaal, discuss pickup or delivery by post. Wait for confirmation and instructions; components and lead time must be assessed first.
Request pickup → · Contact and route →
Frequently asked questions
Can you tell me in advance which screen I need?
The complete model helps in the preparation. The exact execution and any additional damage must be checked before any parts are agreed.
Can I send my laptop right away?
Contact us first. Wait for delivery instructions and handling arrangements before sending anything.