Make the initial assessment as complete as possible
Before coming to Enschede with a desktop or laptop, a short description of the malfunction helps. When does the device still work, what message appears and what have you tried? Also indicate whether it is a single device or a combination with a screen, printer or external drive.
Discuss in advance what you want to achieve: fix a malfunction, take files with you to a new computer or assess whether an upgrade makes sense. Those are different assignments. If you indicate which data is important and which equipment is available, we can better prepare the appointment.
What would you like us to do?
Fixing a malfunction
Note error messages and when the computer fails or crashes.
Have a computer review →Transfer to another computer
Please indicate which old and new equipment you have and which files you need to carry.
Preparing for transition →Advice on repair or replacement
Tell age, use and wishes. A repair proposal follows after assessment.
Purchase advice →Set this up before you leave.
- Which computer, adapter, cables or other devices are required.
- When you can go to Enschede by appointment.
- What is being investigated and what costs should be discussed first.
- How your device will be returned and whether collection is available at your address.
Visit and delivery
Please discuss the delivery in advance from Almelo. Pickup is on request: postal code, planning and costs are first adjusted. You can only ship your device after consultation about the delivery. We cannot promise that review and repair will be completed during one visit.
Request pickup → · Contact and route →
Frequently asked questions
Can I wait while my computer is being repaired?
That's not standard. The research, necessary parts and planning determine the lead time. Discuss your situation before planning a visit.
Are pickup charges included yet?
Don't assume that. Pick up and any return arrangements will be discussed separately. Check the rates and ask for confirmation for your request.